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Can I cancel my order after placing it?

All order cancelations must be approved. Please send us an email and one of our representatives can review your order and see if cancelation is possible.

How can I cancel my order before it ships?

If you need to cancel your order before it ships, contact us as soon as possible. Our representatives will review your order to see if it can be canceled. Please reach out with your order details to streamline the process.

Can I pick up open box items locally?

Yes, you can choose local pickup for open box items. You may either select local pickup during the online checkout process or purchase directly in-store. The price remains the same, regardless of whether the purchase is made online or in-store.

What should I do if my order is missing an item?

If you notice an item missing from your order, please reach out to us. In case of unavailable items due to health concerns or system issues, we typically process a full refund for the missing item. The refund should appear on your original method of

What should I do if my item under warranty stops working?

If your item under warranty stops working, please contact the manufacturer for warranty support. You can reach out to them through their website, phone, or email for troubleshooting assistance and, if necessary, arrange a replacement under warranty.

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?

If no delivery date was selected at checkout, please be assured that we aim to coordinate delivery when someone will be available to receive the package. We can typically schedule your order for shipment soon, accommodating delivery between Tuesdays

What should I do if my package is delivered to the wrong address?

If your package is delivered to the wrong address, please contact us immediately. We will reach out to FedEx to retrieve and redeliver the package. If the issue involves livestock, ensuring swift redelivery is critical due to temperature sensitivitie

Can I get a refund if my order does not arrive?

If your order does not arrive, we will issue a refund if tracking information is unavailable or if there is an undue delay. Please contact us with your order details so that we can assist you accordingly and ensure that any inconvenience is resolved

What should I do if my corals do not open after arrival?

Zoanthids sometimes take a few days to adjust to a new environment, and their response can vary based on factors such as lighting, flow, and water parameters. Here are steps you can try to encourage them to open:. If they remain closed after a few mo

Why did the price of the pumps change after my purchase?

The price change of your pumps may be due to the conclusion of a promotional sale offered by the manufacturer at the time of your purchase. Such promotions are time-sensitive and are adjusted according to the manufacturer's discretion. We recommend k