Online Hours:
Monday – Friday: 10 a.m. – 6 p.m.

407-677-REEF

topshelfaquatics

<p>If your package is delivered to the wrong address, please contact us immediately. We will reach out to FedEx to retrieve and redeliver the package. If the issue involves livestock, ensuring swift redelivery is critical due to temperature sensitivities. In case the package is not delivered on the same day, we will arrange for a replacement. Please update us on the situation and submit a DOA through our website if needed.</p>

If your package is delivered to the wrong address, please contact us immediately. We will reach out to FedEx to retrieve and redeliver the package. If the issue involves livestock, ensuring swift redelivery is critical due to temperature sensitivitie

What should I do if my package is delivered to the wrong address?

Do you guys sell freshwater livestock?

When will I receive my livestock order?

Do you offer Saturday delivery?

I purchased dry goods that qualify for free shipping, do I have to pay for shipping on my livestock order?

Do you have an “arrive alive guarantee”?

I paid for overnight shipping, why did my order not arrive overnight?

Is there a cut off time for same day shipping?

I ordered dry goods that qualify for TSA Xpress on Friday, Saturday or Sunday, will I receive them the next day?

Are your fish quarantined?

Are your inverts quarantined?

Frequently Asked Questions

Livestock

Aquarium Supplies

TSA Shipping Policy

Returns and Refunds

Livestock Corals

Live Sale

Alive Arrival Guarantee

Returns and Refunds for Supplies

Additional Notes for All Supplies Shipments & Returns

We do not accept

Shipping Damage

Manufacturer Defects & Warranties

Refund policy

Can I cancel my order after placing it?

How can I cancel my order before it ships?

Can I pick up open box items locally?

What should I do if my order is missing an item?

What should I do if my item under warranty stops working?

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?

Can I get a refund if my order does not arrive?

What should I do if my corals do not open after arrival?

Why did the price of the pumps change after my purchase?

What should I do if my package is delivered to the wrong address?Updated a month ago