Online Hours:
Monday – Friday: 10 a.m. – 6 p.m.

407-677-REEF

topshelfaquatics

<p>If no delivery date was selected at checkout, please be assured that we aim to coordinate delivery when someone will be available to receive the package. We can typically schedule your order for shipment soon, accommodating delivery between Tuesdays and Fridays for your convenience. Please let us know your preferred delivery date, and we will ensure your order is shipped accordingly. If you have any questions or further preferences, do not hesitate to reach out to us.</p>

If no delivery date was selected at checkout, please be assured that we aim to coordinate delivery when someone will be available to receive the package. We can typically schedule your order for shipment soon, accommodating delivery between Tuesdays

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?

Do you guys sell freshwater livestock?

When will I receive my livestock order?

Do you offer Saturday delivery?

I purchased dry goods that qualify for free shipping, do I have to pay for shipping on my livestock order?

Do you have an “arrive alive guarantee”?

I paid for overnight shipping, why did my order not arrive overnight?

Is there a cut off time for same day shipping?

I ordered dry goods that qualify for TSA Xpress on Friday, Saturday or Sunday, will I receive them the next day?

Are your fish quarantined?

Are your inverts quarantined?

Frequently Asked Questions

Livestock

Aquarium Supplies

TSA Shipping Policy

Returns and Refunds

Livestock Corals

Live Sale

Alive Arrival Guarantee

Returns and Refunds for Supplies

Additional Notes for All Supplies Shipments & Returns

We do not accept

Shipping Damage

Manufacturer Defects & Warranties

Refund policy

Can I cancel my order after placing it?

How can I cancel my order before it ships?

Can I pick up open box items locally?

What should I do if my order is missing an item?

What should I do if my item under warranty stops working?

What should I do if my package is delivered to the wrong address?

Can I get a refund if my order does not arrive?

What should I do if my corals do not open after arrival?

Why did the price of the pumps change after my purchase?

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?Updated a month ago