We work hard every day to enrich the lives of our customers through their aquarium, whether you come to us for livestock, drygoods or just advice Top Shelf will make it right. We are committed to making sure you have the best buying experience possib
Majority of our livestock products are all individually photographed and listed on our site as WYSIWYG, therefore all purchases are final*. Our website instantly removes a product once it’s sold which does not allow other customers to purchase. In th
During Live Sale all orders are FINAL. No coupons, retail store gift cards, credits, substitutions or additional discounts will be applied to live sale corals. These events have hundred of customers waiting for the special coral and gives an unfair a
We guarantee that all livestock (coral, fish, inverts, etc) will arrive alive and as described. In the event of DOA (Dead On Arrival) a DOA request must be filled out within 2 hours of package delivery (Fedex posted time), along with clear photos of
Top Shelf Aquatics is happy to accept returns of new products in their original packaging within 45 days of original purchase for a full refund subject to Shipping and restocking fees. If Reef Guard is purchased during checkout this is extended to 90
All TSAXPRESS Products are subject to a 10% restocking fee.Products must be unused and unopened. Customers are liable for return shipping costs.Shipping & delivery fees are non-refundableGift cards/store credit are non-refundableReturn shipping may b
Aquariums, Foods, Sand, Salt, Rock, Batteries *some exclusions applyAny liquids with expiration dates outside of the 45 day purchase date.Any items that show sign of exposure to water or use.Damaged, altered packaging or missing packing material incl
Top Shelf Aquatics will exchange the product – at no cost to you.Please open all packages and inspect all items for damage immediately upon arrival.In the event an item is damaged in transit, contact us within 3 business days of delivery and we will
Top Shelf Aquatics is not liable for manufacturing defects. Please contact the manufacture directly to ensure product is correctly replaced.