Online Hours:
Monday – Friday: 10 a.m. – 6 p.m.

407-677-REEF

topshelfaquatics

Top Shelf Aquatics will exchange the product &#x2013; at no cost to you. Please open all packages and inspect all items for damage immediately upon arrival. In the event an item is damaged in transit, contact us within 3 business days of delivery and we will replace the item free of charge and cover the cost of shipping you the replacement. Email us pictures of the damaged product for pre-approval of return at&#xA0;onlinesales@topshelfaquatics.com Upon approval, our online team will send you a shipping label in order to return the damaged product. Once the product is received, the replacement product will be immediately shipped out.&#xA0;

Top Shelf Aquatics will exchange the product – at no cost to you.Please open all packages and inspect all items for damage immediately upon arrival.In the event an item is damaged in transit, contact us within 3 business days of delivery and we will

Shipping Damage

Refund policy

Do you guys sell freshwater livestock?

When will I receive my livestock order?

Do you offer Saturday delivery?

I purchased dry goods that qualify for free shipping, do I have to pay for shipping on my livestock order?

Do you have an “arrive alive guarantee”?

I paid for overnight shipping, why did my order not arrive overnight?

Is there a cut off time for same day shipping?

I ordered dry goods that qualify for TSA Xpress on Friday, Saturday or Sunday, will I receive them the next day?

Are your fish quarantined?

Are your inverts quarantined?

Frequently Asked Questions

Livestock

Aquarium Supplies

TSA Shipping Policy

Returns and Refunds

Livestock Corals

Live Sale

Alive Arrival Guarantee

Returns and Refunds for Supplies

Additional Notes for All Supplies Shipments & Returns

We do not accept

Manufacturer Defects & Warranties

Can I cancel my order after placing it?

How can I cancel my order before it ships?

Can I pick up open box items locally?

What should I do if my order is missing an item?

What should I do if my item under warranty stops working?

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?

What should I do if my package is delivered to the wrong address?

Can I get a refund if my order does not arrive?

What should I do if my corals do not open after arrival?

Why did the price of the pumps change after my purchase?

Shipping DamageUpdated 2 months ago