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Monday – Friday: 10 a.m. – 6 p.m.

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topshelfaquatics

<p id="isPasted">Top Shelf Aquatics is happy to accept returns of new products in their original packaging within 45 days of original purchase for a full refund subject to&#xA0;<strong>Shipping and restocking fees.&#xA0;</strong>If Reef Guard is purchased during checkout this is extended to 90 days with no shipping or restocking fees.&#xA0;</p><ul><li>Returns must be requested and pre-approved over e-mail via&#xA0;onlinesales@topshelfaquatics.com</li><li>What if my order was placed with in the last 45 days? Top Shelf Aquatics allows you to choose between a refund to your original form of payment or store credit.</li><li>What if it&#x2019;s past 45 days? Top Shelf Aquatics will issue your refund in the form of store credit only. This credit is valid for in-store and online site purchases.</li></ul>

Top Shelf Aquatics is happy to accept returns of new products in their original packaging within 45 days of original purchase for a full refund subject to Shipping and restocking fees. If Reef Guard is purchased during checkout this is extended to 90

Returns and Refunds for Supplies

Refund policy

Do you guys sell freshwater livestock?

When will I receive my livestock order?

Do you offer Saturday delivery?

I purchased dry goods that qualify for free shipping, do I have to pay for shipping on my livestock order?

Do you have an “arrive alive guarantee”?

I paid for overnight shipping, why did my order not arrive overnight?

Is there a cut off time for same day shipping?

I ordered dry goods that qualify for TSA Xpress on Friday, Saturday or Sunday, will I receive them the next day?

Are your fish quarantined?

Are your inverts quarantined?

Frequently Asked Questions

Livestock

Aquarium Supplies

TSA Shipping Policy

Returns and Refunds

Livestock Corals

Live Sale

Alive Arrival Guarantee

Additional Notes for All Supplies Shipments & Returns

We do not accept

Shipping Damage

Manufacturer Defects & Warranties

Can I cancel my order after placing it?

How can I cancel my order before it ships?

Can I pick up open box items locally?

What should I do if my order is missing an item?

What should I do if my item under warranty stops working?

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?

What should I do if my package is delivered to the wrong address?

Can I get a refund if my order does not arrive?

What should I do if my corals do not open after arrival?

Why did the price of the pumps change after my purchase?

Returns and Refunds for SuppliesUpdated 2 months ago