Find your shipment status and tracking details after your order leaves Top Shelf Aquatics.

When your order ships, the email address used at checkout receives a shipping confirmation with its carrier tracking link. You can also sign in to <a href="https://topshelfaquatics.com/account">your Top Shelf Aquatics account</a> to review your order.
<ul>
<li>Livestock and supplies may have separate tracking numbers.</li>
<li>Drop-ship and freight items can receive tracking directly from the manufacturer or carrier.</li>
<li>A label may appear before the carrier records its first scan.</li>
</ul>
Need help? If tracking is missing or has not updated after the carrier has the package, send us your order number. <a href="https://topshelfaquatics.com/pages/contact">Contact Top Shelf Aquatics</a>.

How do I track my Top Shelf Aquatics order?

Contact us immediately if an order has the wrong or incomplete shipping address.

Contact us immediately if the shipping address is wrong or incomplete. We can review an address change only before the order is committed to fulfillment, a manufacturer, or a carrier.
Address changes are not guaranteed after an order is placed. Customers are responsible for the address entered at checkout, and carrier delays or losses caused by an incorrect address are not covered by the standard livestock guarantee.
Need help? Contact our team as soon as possible with your order number and the email used at checkout. <a href="https://topshelfaquatics.com/pages/contact">Contact Top Shelf Aquatics</a>.

Can I change my shipping address after placing an order?

Ask us quickly if you need to add an item before fulfillment begins.

Contact us as soon as possible. If fulfillment has not started, our team can review whether the item can be added or whether a separate order is required.
Availability, payment, packing limits, shipping method, and the order&apos;s current status determine what is possible. Adding an item is not guaranteed and must never delay a scheduled livestock shipment without approval.
Need help? Contact our team as soon as possible with your order number and the email used at checkout. <a href="https://topshelfaquatics.com/pages/contact">Contact Top Shelf Aquatics</a>.

Can I add an item to an order I already placed?

Separate orders may be combined only when fulfillment, payment, and shipping requirements allow it.

Contact us promptly with both order numbers. We can review whether they can be packed together, but combining orders is not guaranteed.
Orders may need to remain separate when one is already in fulfillment, they use different delivery dates or shipping methods, or they include livestock, drop-ship, special-order, or freight items. Any shipping adjustment is determined after our team reviews the orders.
Need help? Send both order numbers and your requested livestock arrival date, if applicable. <a href="https://topshelfaquatics.com/pages/contact">Contact Top Shelf Aquatics</a>.

Can Top Shelf Aquatics combine two separate orders?

Livestock, supplies, freight, and manufacturer-shipped products may travel separately.

An order can be split so every item uses the safest and most appropriate shipping method.
<ul>
<li>Livestock ships in insulated packaging by FedEx Priority Overnight.</li>
<li>Supplies may ship by USPS, FedEx, or UPS.</li>
<li>Drop-ship and special-order products can ship directly from a manufacturer.</li>
<li>Large aquariums and systems travel by freight carrier.</li>
</ul>
Each shipment can have its own tracking link and delivery timing.

Why did my order arrive in more than one shipment?

Report an incorrect address immediately; carrier reroutes are not always possible.

Contact us immediately. If the package has not entered fulfillment, we will review whether the address can be corrected. Once a shipment is with the carrier, a reroute may be unavailable, delayed, or subject to carrier fees.
Top Shelf Aquatics is not responsible for delays or losses caused by an address supplied incorrectly at checkout. Double-check the street address, unit number, city, state, ZIP code, phone number, and recipient availability before submitting an order.
Need help? Contact our team as soon as possible with your order number and the email used at checkout. <a href="https://topshelfaquatics.com/pages/contact">Contact Top Shelf Aquatics</a>.

What happens if I entered the wrong address at checkout?

Including the right details helps the support team resolve an order question faster.

Please include:
<ul>
<li>Your order number</li>
<li>The email address used at checkout</li>
<li>A short description of the issue and the item involved</li>
<li>Photos of damage, packing, or livestock when relevant</li>
<li>Your requested delivery date when the question concerns livestock shipping</li>
</ul>
Never email a full credit-card number or account password.
Need help? Contact our team as soon as possible with your order number and the email used at checkout. <a href="https://topshelfaquatics.com/pages/contact">Contact Top Shelf Aquatics</a>.

What information should I send when asking about an order?

Shipping and delivery fees are generally non-refundable.

Shipping and delivery charges are non-refundable under the standard return and livestock policies. Approved standard DOA credits cover the value of eligible livestock but do not include the original shipping charge.
Reef Guard can add re-shipping coverage for eligible livestock claims and waive return shipping for eligible supply returns. Its exclusions and eligibility rules still apply.
<a href="https://topshelfaquatics.com/policies/refund-policy">Review the full refund policy</a> for the complete current terms.

Are shipping and delivery charges refundable?

Online Hours:
Monday – Friday: 10 a.m. – 6 p.m.

407-677-REEF

topshelfaquatics

Orders & Checkout

Do you guys sell freshwater livestock?

When will I receive my livestock order?

Do you offer Saturday delivery?

I purchased dry goods that qualify for free shipping, do I have to pay for shipping on my livestock order?

Do you have an “arrive alive guarantee”?

I paid for overnight shipping, why did my order not arrive overnight?

Is there a cut off time for same day shipping?

I ordered dry goods that qualify for TSA Xpress on Friday, Saturday or Sunday, will I receive them the next day?

Are your fish quarantined?

Are your inverts quarantined?

Frequently Asked Questions

Livestock

Aquarium Supplies

TSA Shipping Policy

Returns and Refunds

Livestock Corals

Live Sale

Alive Arrival Guarantee

Returns and Refunds for Supplies

Additional Notes for All Supplies Shipments & Returns

We do not accept

Shipping Damage

Manufacturer Defects & Warranties

Refund policy

How much does livestock shipping cost?

How do I qualify for free overnight livestock shipping?

What days does Top Shelf Aquatics ship livestock?

How do I select or change my livestock delivery date?

Does Top Shelf Aquatics offer Saturday livestock delivery?

What time will my livestock order arrive?

Where does Top Shelf Aquatics ship livestock?

How are live corals, fish, and invertebrates packed?

Why do livestock and aquarium supplies ship separately?

What happens when weather or a carrier delay affects livestock?

Livestock Shipping

How do I submit a dead-on-arrival livestock claim?

What photos are required for a DOA claim?

What resolution is provided for an approved standard DOA claim?

What does Reef Guard cover on a livestock order?

How long does Reef Guard protect corals and fish?

Does standard livestock coverage include a late or lost package?

Do I need to be present for my livestock delivery?

Does an approved livestock claim include re-shipping?

DOA Claims & Reef Guard

What are the free-shipping thresholds for aquarium supplies?

How long does it take aquarium supplies to ship?

Which carrier will deliver my aquarium supplies?

How do I start a return for aquarium supplies?

Which aquarium supplies are eligible for return?

What fees apply to a standard supply return?

How does Reef Guard change an eligible supply return?

Which products cannot be returned?

Can I return a product that was opened but never used?

Are Clearance, Blowout, Liquidation, and Open Box items final sale?

What should I do if a supply order arrives damaged?

Who handles a manufacturer defect or product warranty?

Can I cancel a special-order or drop-ship product?

Supply Shipping & Returns

How long does aquarium freight delivery take?

How should I inspect an aquarium freight delivery?

What should I do if an aquarium arrives damaged?

Can I cancel an aquarium after ordering it?

What fees apply if I miss or refuse a freight delivery?

Do aquariums and freight items qualify for free shipping?

Aquariums & Freight Delivery

What should I do first when a livestock shipment arrives?

How should I acclimate a new coral after shipping?

Should I dip or quarantine a new coral?

How should I acclimate a shipped saltwater fish?

Are Top Shelf Aquatics fish fully quarantined?

Are Top Shelf Aquatics invertebrates quarantined?

What do WYSIWYG and cut-to-order mean for corals?

Why was livestock removed from or refunded on my order?

Does Top Shelf Aquatics sell freshwater livestock?

Coral, Fish & Invertebrate Care

Where is the Top Shelf Aquatics retail store?

How does local pickup work?

Can I visit the Top Shelf Aquatics coral farm?

Local Store & Pickup

What happens if a price drops before my order ships?

Can I get a price adjustment after my order ships?

Which purchases are excluded from Price Drop Protection?

Can promotions, coupons, and discounts be combined?

Does Top Shelf Aquatics offer rain checks or promotional backorders?

What happens to rewards points after a cancellation, refund, or return?

Are gift cards and store credit refundable?

Rewards, Sales & Pricing

Can I cancel my order after placing it?

How can I cancel my order before it ships?

Can I pick up open box items locally?

What should I do if my order is missing an item?

What should I do if my item under warranty stops working?

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?

What should I do if my package is delivered to the wrong address?

Can I get a refund if my order does not arrive?

What should I do if my corals do not open after arrival?

Why did the price of the pumps change after my purchase?