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topshelfaquatics

Contact the manufacturer directly for troubleshooting, warranty approval, and replacement of a manufacturing defect. Keep your Top Shelf Aquatics order confirmation as proof of purchase and record the product model, serial number, and issue.
If you are unsure whether the problem is shipping damage or a manufacturer defect, contact us with photos and the order number so we can point you to the correct process.

Contact the manufacturer directly for troubleshooting, warranty approval, and replacement of a manufacturing defect. Keep your Top Shelf Aquatics order confirmation as proof of purchase and record the product model, serial number, and issue.
 If you are unsure whether the problem is shipping damage or a manufacturer defect, contact us with photos and the order number so we can point you to the correct process.

Who handles a manufacturer defect or product warranty?

Supply Shipping & Returns

Do you guys sell freshwater livestock?

When will I receive my livestock order?

Do you offer Saturday delivery?

I purchased dry goods that qualify for free shipping, do I have to pay for shipping on my livestock order?

Do you have an “arrive alive guarantee”?

I paid for overnight shipping, why did my order not arrive overnight?

Is there a cut off time for same day shipping?

I ordered dry goods that qualify for TSA Xpress on Friday, Saturday or Sunday, will I receive them the next day?

Are your fish quarantined?

Are your inverts quarantined?

Frequently Asked Questions

Livestock

Aquarium Supplies

TSA Shipping Policy

Returns and Refunds

Livestock Corals

Live Sale

Alive Arrival Guarantee

Returns and Refunds for Supplies

Additional Notes for All Supplies Shipments & Returns

We do not accept

Shipping Damage

Manufacturer Defects & Warranties

Refund policy

How do I track my Top Shelf Aquatics order?

Can I change my shipping address after placing an order?

Can I add an item to an order I already placed?

Can Top Shelf Aquatics combine two separate orders?

Why did my order arrive in more than one shipment?

What happens if I entered the wrong address at checkout?

What information should I send when asking about an order?

Are shipping and delivery charges refundable?

Orders & Checkout

How much does livestock shipping cost?

How do I qualify for free overnight livestock shipping?

What days does Top Shelf Aquatics ship livestock?

How do I select or change my livestock delivery date?

Does Top Shelf Aquatics offer Saturday livestock delivery?

What time will my livestock order arrive?

Where does Top Shelf Aquatics ship livestock?

How are live corals, fish, and invertebrates packed?

Why do livestock and aquarium supplies ship separately?

What happens when weather or a carrier delay affects livestock?

Livestock Shipping

How do I submit a dead-on-arrival livestock claim?

What photos are required for a DOA claim?

What resolution is provided for an approved standard DOA claim?

What does Reef Guard cover on a livestock order?

How long does Reef Guard protect corals and fish?

Does standard livestock coverage include a late or lost package?

Do I need to be present for my livestock delivery?

Does an approved livestock claim include re-shipping?

DOA Claims & Reef Guard

What are the free-shipping thresholds for aquarium supplies?

How long does it take aquarium supplies to ship?

Which carrier will deliver my aquarium supplies?

How do I start a return for aquarium supplies?

Which aquarium supplies are eligible for return?

What fees apply to a standard supply return?

How does Reef Guard change an eligible supply return?

Which products cannot be returned?

Can I return a product that was opened but never used?

Are Clearance, Blowout, Liquidation, and Open Box items final sale?

What should I do if a supply order arrives damaged?

Can I cancel a special-order or drop-ship product?

How long does aquarium freight delivery take?

How should I inspect an aquarium freight delivery?

What should I do if an aquarium arrives damaged?

Can I cancel an aquarium after ordering it?

What fees apply if I miss or refuse a freight delivery?

Do aquariums and freight items qualify for free shipping?

Aquariums & Freight Delivery

What should I do first when a livestock shipment arrives?

How should I acclimate a new coral after shipping?

Should I dip or quarantine a new coral?

How should I acclimate a shipped saltwater fish?

Are Top Shelf Aquatics fish fully quarantined?

Are Top Shelf Aquatics invertebrates quarantined?

What do WYSIWYG and cut-to-order mean for corals?

Why was livestock removed from or refunded on my order?

Does Top Shelf Aquatics sell freshwater livestock?

Coral, Fish & Invertebrate Care

Where is the Top Shelf Aquatics retail store?

How does local pickup work?

Can I visit the Top Shelf Aquatics coral farm?

Local Store & Pickup

What happens if a price drops before my order ships?

Can I get a price adjustment after my order ships?

Which purchases are excluded from Price Drop Protection?

Can promotions, coupons, and discounts be combined?

Does Top Shelf Aquatics offer rain checks or promotional backorders?

What happens to rewards points after a cancellation, refund, or return?

Are gift cards and store credit refundable?

Rewards, Sales & Pricing

Can I cancel my order after placing it?

How can I cancel my order before it ships?

Can I pick up open box items locally?

What should I do if my order is missing an item?

What should I do if my item under warranty stops working?

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?

What should I do if my package is delivered to the wrong address?

Can I get a refund if my order does not arrive?

What should I do if my corals do not open after arrival?

Why did the price of the pumps change after my purchase?

Who handles a manufacturer defect or product warranty?Updated 2 hours ago