What should I do if an aquarium arrives damaged?Updated 2 hours ago

Take clear photos of the aquarium, cabinet or stand, outer packaging, pallet, labels, and the specific damage. Note visible damage on the freight receipt before the driver leaves whenever possible.

Report the issue within 24 hours of receipt. Aquarium and drop-ship damage claims must follow the manufacturer's support process, and claims outside the inspection window may be declined.

Need help? Contact our team as soon as possible with your order number and the email used at checkout. Contact Top Shelf Aquatics.