How do I submit a dead-on-arrival livestock claim?Updated 2 hours ago

1. Receive and inspect the livestock promptly.
2. Contact Top Shelf Aquatics within two hours of FedEx's posted delivery time.
3. Include the order number and identify each affected item.
4. Attach clear photos of the livestock in the original shipping bag and outside the bag when requested.
5. Keep the livestock and packaging until the claim is reviewed.

Need help? Send the claim immediately; waiting for a later update can put standard coverage outside its two-hour window. Contact Top Shelf Aquatics.

Review the Alive Arrival Guarantee for the complete current terms.