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Monday – Friday: 10 a.m. – 6 p.m.

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topshelfaquatics

Frequently Asked Questions

TSA Shipping Policy

Refund policy

All order cancelations must be approved. Please send us an email and one of our representatives can review your order and see if cancelation is possible.

All order cancelations must be approved. Please send us an email and one of our representatives can review your order and see if cancelation is possible.

Can I cancel my order after placing it?

If you need to cancel your order before it ships, contact us as soon as possible. Our representatives will review your order to see if it can be canceled. Please reach out with your order details to streamline the process.

If you need to cancel your order before it ships, contact us as soon as possible. Our representatives will review your order to see if it can be canceled. Please reach out with your order details to streamline the process.

How can I cancel my order before it ships?

Yes, you can choose local pickup for open box items. You may either select local pickup during the online checkout process or purchase directly in-store. The price remains the same, regardless of whether the purchase is made online or in-store.

Yes, you can choose local pickup for open box items. You may either select local pickup during the online checkout process or purchase directly in-store. The price remains the same, regardless of whether the purchase is made online or in-store.

Can I pick up open box items locally?

If you notice an item missing from your order, please reach out to us. In case of unavailable items due to health concerns or system issues, we typically process a full refund for the missing item. The refund should appear on your original method of

If you notice an item missing from your order, please reach out to us. In case of unavailable items due to health concerns or system issues, we typically process a full refund for the missing item. The refund should appear on your original method of payment shortly after. We sincerely apologize for any inconvenience this may cause.

What should I do if my order is missing an item?

If your item under warranty stops working, please contact the manufacturer for warranty support. You can reach out to them through their website, phone, or email for troubleshooting assistance and, if necessary, arrange a replacement under warranty.

If your item under warranty stops working, please contact the manufacturer for warranty support. You can reach out to them through their website, phone, or email for troubleshooting assistance and, if necessary, arrange a replacement under warranty. We are happy to help provide any information that is needed in the process.&#xA0;

What should I do if my item under warranty stops working?

If no delivery date was selected at checkout, please be assured that we aim to coordinate delivery when someone will be available to receive the package. We can typically schedule your order for shipment soon, accommodating delivery between Tuesdays

If no delivery date was selected at checkout, please be assured that we aim to coordinate delivery when someone will be available to receive the package. We can typically schedule your order for shipment soon, accommodating delivery between Tuesdays and Fridays for your convenience. Please let us know your preferred delivery date, and we will ensure your order is shipped accordingly. If you have any questions or further preferences, do not hesitate to reach out to us.

What should I do if my order hasn't been shipped due to a delivery date not selected at checkout?

If your package is delivered to the wrong address, please contact us immediately. We will reach out to FedEx to retrieve and redeliver the package. If the issue involves livestock, ensuring swift redelivery is critical due to temperature sensitivitie

If your package is delivered to the wrong address, please contact us immediately. We will reach out to FedEx to retrieve and redeliver the package. If the issue involves livestock, ensuring swift redelivery is critical due to temperature sensitivities. In case the package is not delivered on the same day, we will arrange for a replacement. Please update us on the situation and submit a DOA through our website if needed.

What should I do if my package is delivered to the wrong address?

If your order does not arrive, we will issue a refund if tracking information is unavailable or if there is an undue delay. Please contact us with your order details so that we can assist you accordingly and ensure that any inconvenience is resolved

If your order does not arrive, we will issue a refund if tracking information is unavailable or if there is an undue delay. Please contact us with your order details so that we can assist you accordingly and ensure that any inconvenience is resolved promptly.

Can I get a refund if my order does not arrive?

Zoanthids sometimes take a few days to adjust to a new environment, and their response can vary based on factors such as lighting, flow, and water parameters. Here are steps you can try to encourage them to open:. If they remain closed after a few mo

Zoanthids sometimes take a few days to adjust to a new environment, and their response can vary based on factors such as lighting, flow, and water parameters. Here are steps you can try to encourage them to open:<ul><li>Placement Adjustment: Zoanthids prefer moderate to low light and flow. Try moving them to a slightly lower-flow area.</li><li>Water Parameters: Ensure stable parameters, particularly alkalinity, calcium, magnesium, and salinity, as fluctuations can stress corals.</li><li>Patience: Some zoas take longer to open, especially after shipping. Allow them a few more days to adjust while monitoring for any signs of decay or melting.</li></ul>If they remain closed after a few more days, please let us know, and we will be happy to assist further.

What should I do if my corals do not open after arrival?

The price change of your pumps may be due to the conclusion of a promotional sale offered by the manufacturer at the time of your purchase. Such promotions are time-sensitive and are adjusted according to the manufacturer's discretion. We recommend k

The price change of your pumps may be due to the conclusion of a promotional sale offered by the manufacturer at the time of your purchase. Such promotions are time-sensitive and are adjusted according to the manufacturer&apos;s discretion. We recommend keeping an eye on future promotions for potential discounts.